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Auve Y2K fashion accessories in Cambodia. Shop sunglasses, chains, belts, and apparel add-ons with nationwide delivery. Free delivery over 50 dollars. Pay securely with Bakong KHQR, Cutluy, or Cash on Delivery where available.

LEGAL

PRIVACY POLICY

Last updated: August 5, 2026

Auve (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights.

1. INFORMATION WE COLLECT

When you place an order, we collect:

  • Full name
  • Phone number
  • Delivery address and province
  • Email address if provided
  • Order details and payment method selected

When you use our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Referring website
  • Device type such as mobile or desktop

Payment information: We do not collect or store your banking credentials, Bakong PIN, or account passwords. KHQR payments are processed through Cutluy and the Bakong network. We only receive confirmation of successful payment.

Payment screenshots: If you use Manual KHQR payment, you upload a payment screenshot. This image is stored securely in our system and used only for payment verification. It is deleted after order completion.

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill your orders
  • Contact you about your order status through Telegram or email
  • Send your order to the correct delivery address
  • Resolve disputes or customer service issues
  • Improve our website and product offerings
  • Comply with legal obligations

We do not use your information for unsolicited marketing unless you have explicitly opted in.

3. HOW WE SHARE YOUR INFORMATION

We share your information only with:

Delivery partners: Your name, phone number, and address are shared with our delivery courier to complete your delivery.

Payment processors: Cutluy receives your order amount and reference ID for payment processing. Read the Cutluy privacy policy.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

We may disclose your information if required by Cambodian law, court order, or government authority.

4. DATA STORAGE AND SECURITY

Your order information is stored in our secure WordPress database. We implement technical and organizational measures to protect your data including:

  • SSL and HTTPS encryption on all pages
  • Restricted admin access with two factor authentication
  • Regular security monitoring
  • Automatic session expiry for admin accounts

Despite our efforts, no data transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to notifying you promptly in the event of a data breach affecting your personal information.

5. COOKIES

Our website uses cookies to:

  • Remember your shopping cart contents
  • Maintain your login session if you have an account
  • Analyze website traffic through anonymized analytics

You can disable cookies in your browser settings. Disabling cookies may affect your shopping experience because your cart may not be saved.

We do not use advertising tracking cookies or share cookie data with advertising networks.

6. YOUR RIGHTS

You have the right to:

  • Request a copy of the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data subject to legal obligations
  • Withdraw consent for data processing where applicable

To exercise any of these rights, contact us at hello@auve.store or through Telegram @auve_admin. We will respond within 14 business days.

7. DATA RETENTION

We retain your order information for a minimum of 3 years for accounting and legal compliance purposes. Payment screenshots are deleted within 30 days of order completion. Analytics data is retained in anonymized form.

8. CHILDREN’S PRIVACY

Our website is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, contact us immediately and we will delete it.

9. THIRD PARTY LINKS

Our website may contain links to third party websites such as Instagram and Telegram. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

10. TELEGRAM COMMUNICATION

When you contact us on Telegram, your Telegram username and message content are visible to our support team. We do not share this information externally. We use Telegram for order notifications and customer support only.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new Last updated date. Significant changes will be communicated through our website.

12. CONTACT

For privacy related questions or requests:

Email: hello@auve.store
Telegram: @auve_admin

This Privacy Policy is governed by the laws of the Kingdom of Cambodia.