FREQUENTLY ASKED QUESTIONS

Browse our collection, add items to your bag, and proceed to checkout. Fill in your delivery details, select your payment method, and confirm your order. You will receive an order confirmation immediately.

You can request a change or cancellation within 1 hour of placing your order by contacting us on Telegram. Once the order has been packed or shipped, we are unable to make changes.

Yes. After placing your order you will see a confirmation page. If you provided an email address, a confirmation email will also be sent. You can always check your order status by contacting us on Telegram with your order number.

Yes. Add as many items as you like to your bag before checking out. Orders over $50 qualify for free shipping.

We accept Bakong KHQR through Cutluy with instant automatic confirmation, Manual KHQR with screenshot upload, and Cash on Delivery in Phnom Penh and Takhmao only.

After placing your order, you will see a QR code. Open any Bakong compatible banking app such as ABA, ACLEDA, or Wing, scan the QR code, enter the exact amount, and confirm. Your order is automatically confirmed. No screenshot is needed when using Cutluy KHQR.

Yes. Our KHQR payments are processed through Cutluy, which connects directly to the Bakong payment network operated by the National Bank of Cambodia. We never store your banking credentials or card details.

KHQR codes expire after approximately 5 minutes. If yours expired, go back to the payment page and refresh. A new QR code will be generated and you will not be charged twice.

Cash on Delivery is available for deliveries within Phnom Penh and Takhmao only. For all other provinces, please use KHQR payment.

Payments are usually confirmed within seconds. If your order still shows pending after 10 minutes, take a screenshot of your payment confirmation and contact us on Telegram with your order number. We will resolve it immediately.

Yes. We ship to all 26 provinces of Cambodia. Delivery is available nationwide.

Shipping is free on all orders over $50. For orders under $50, shipping is $1.50 for Phnom Penh and Takhmao and $2.00 for all other provinces.

Phnom Penh and Takhmao delivery takes 1–2 business days. Other provinces take 2–5 business days depending on your location. Orders are typically packed and dispatched the same day if placed before 12pm.

Once your order is shipped, we will send you the tracking number via Telegram or email. You can also contact us anytime with your order number for a status update.

Our delivery partner will attempt to contact you. If you are unavailable, they may leave the package with a neighbor or attempt another delivery. Please ensure your phone number is correct at checkout.

Yes. Every product in our collection is personally selected and quality checked before being added to our store. We source from verified suppliers and inspect samples before ordering.

Our sculptural sunglasses frames are fashion statement pieces. Lens specifications vary by product. Check the individual product description for UV rating details.

Yes. Our chains and stainless steel accessories are made from stainless steel alloy. They are resistant to tarnishing and suitable for daily wear. Avoid prolonged exposure to water or chemicals to maintain the finish.

Belt sizes vary by product. Available sizes are listed on each belt product page. If you are unsure which size to choose, contact us on Telegram with your waist measurement and we will help.

Our fingerless arm warmers use stretch fabric in one size designed to fit most wrist and arm sizes comfortably.

We accept returns within 7 days of delivery for items that are damaged, defective, or significantly different from the product listing. Items must be unused and in original condition. See our full return policy in our Terms of Service.

Take clear photos of the damaged item and packaging immediately and contact us on Telegram within 48 hours of receiving your order. We will arrange a replacement or refund as quickly as possible.

We apologize for the mistake. Contact us on Telegram with your order number and a photo of the item you received. We will send the correct item at no extra cost.

Refunds are processed for damaged, defective, or incorrect items. Refunds are returned through the same payment method used for the original order. Processing time is 3–7 business days.